NugSmasher Warranty & Returns
NugSmasher rosin presses are backed by a Lifetime Limited Manufacturer's Warranty for the original purchaser, covering defects in materials and workmanship under normal use. This comprehensive warranty includes both parts and labor for eligible repairs.
The warranty does not cover damage resulting from misuse, abuse, improper operation, unauthorized modifications, or disassembly of internal components. Customers are responsible for shipping costs associated with warranty service, including transportation to and from the NugSmasher service facility.
Factory refurbished NugSmasher presses are covered by a 30 Day Limited Warranty unless otherwise specified.
If you require warranty assistance, please contact Cultiva Supply, and we'll be happy to help coordinate the warranty process.
7 Day Returns
New NugSmasher presses may be returned within 7 days of delivery, provided they are unused, in like-new condition, and returned in their original packaging.
Returns of non-defective products are subject to a 15% restocking fee, and original shipping charges are non-refundable.
Please note the following exclusions:
- All NugSmasher accessories are final sale and cannot be returned or exchanged.
- Products that have been used, damaged, modified, or are missing original packaging are not eligible for return.
- Customized or special-order items may not be eligible for return.
NugSmasher Upgrade Program
NugSmasher also offers an Upgrade Program, allowing eligible customers to receive up to 80% trade-in credit toward the purchase of a larger NugSmasher press. Trade-in eligibility is determined by the manufacturer and requires the existing press to be returned in good working condition.
For assistance with returns, warranty claims, or the Upgrade Program, please contact the Cultiva Supply support team.