We understand that plans can change. If you need to cancel your order, please contact us as soon as possible and we'll do everything we can to help.
Email: info@cultivasupply.com
Please include your order number in the subject line (for example: Order #12345 – Cancellation Request) to help us process your request more quickly.
Before Your Order Ships
If your order has not yet shipped, we'll work with the manufacturer to cancel it whenever possible.
Please note that payment processors do not refund the transaction fees they charge us. If your order is successfully canceled before shipping, the following processing fees will be deducted from your refund:
- Visa & Mastercard: 2.9%
- PayPal: 3.5%
- American Express: 4.1%
- Affirm / Klarna Financing: 6.5%
If your order cannot be canceled because it has already entered production or fulfillment, we'll let you know before proceeding.
After Your Order Ships
Once an order has shipped, it can no longer be canceled and will instead fall under our Return Policy.
If the item is eligible for return, you may refuse delivery or contact us to arrange a return. Return shipping costs, applicable restocking fees, and any original shipping charges (where applicable) will be deducted from your refund.
Built-to-Order & Special Order Items
Custom, built-to-order, and special-order products often begin production shortly after an order is placed. Once production has started, these orders generally cannot be canceled.
If you're unsure whether your order qualifies, please contact us and we'll be happy to check with the manufacturer.
Refunds
Once your cancellation or return has been approved, refunds are issued back to the original payment method used for the purchase.
Depending on your bank or payment provider, refunds typically appear within 3–7 business days after they have been processed.
Out-of-Stock Orders
If a product was mistakenly listed as available but is actually out of stock, you're welcome to cancel your order for a full refund with no cancellation fees.