Free Shipping Policy

All Cultiva Supply website orders are processed Monday–Friday between 9AM and 5PM EST. Orders placed over the weekend, after business hours, or on bank holidays will be processed the following business day.

Free Shipping Over $100

We're proud to offer free shipping to the United States (excluding Hawaii and Alaska, unless otherwise stated) on most orders over $100.00 USD, unless otherwise noted. Please check the product page for details specific to your order.

Order Confirmation

Following your purchase, you'll receive a confirmation email at the address you provided. This email confirms we've received your order, notifies you of any lead times associated with the products in your order, and lets you know we've pre-authorized your credit card for purchase verification. Following successful pre-authorization, your order total will then be billed to your credit card (when applicable).

Order Processing

After payment has been made, our fulfillment team confirms that the products in your order are in stock and immediately processes the order for shipment.

If a product on your order is out of stock, or has an extended lead time due to unforeseen delays, you'll be notified by email and given the option to pre-order the backordered item or cancel your order in full for a refund at no additional cost.

Order Shipment

Once we've confirmed the products in your order are in stock, they'll ship within 5 business days, unless otherwise stated on the product page. Built-to-order products, or those with extended lead times, backorders, or pre-orders, ship as soon as they're built or back in stock.

If you haven't received tracking information after 5 business days and haven't been notified of an extended delay by phone, email, or on the product page, please contact us at info@cultivasupply.com.

Damages During Transit

Please inspect the packaging of your item(s) upon delivery. If you notice any damage, make note of it when signing for delivery. If an item arrives damaged, send photos to info@cultivasupply.com with your order number, and we'll process an insurance claim on your behalf.

International Shipping

We're able to offer most of our products for international shipping outside the United States, as well as to Hawaii and Alaska. Since shipping prices vary, please contact us at info@cultivasupply.com with the product you'd like to purchase and your complete shipping address, and we'll send you a shipping quote. Note: shipping quotes are valid for 48 hours from the time they're sent.

When ordering internationally (outside the United States), you may be charged additional duties and/or taxes depending on the product ordered. It's the customer's responsibility to check duty and tax laws before ordering — the customer is solely responsible for any additional fees related to duty or taxes.

In some cases, it may be necessary to work with a customs broker to bring a product into a particular country. Arranging and covering this is the customer's responsibility.