Where do you ship from?
We work directly with trusted manufacturers across the United States, so most orders ship straight from their warehouses to your door. This allows us to offer a wider selection, competitive pricing, and faster fulfillment without the overhead of maintaining our own warehouse.
How long does shipping take?
Most in-stock orders ship within 1–2 business days, with delivery typically taking 2–7 business days depending on the product and destination. Some oversized or specialty items may have longer lead times, which will always be noted on the product page.
How can I track my order?
As soon as your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your order every step of the way.
Do you ship outside the United States?
At this time, we only ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Do you ship to P.O. Boxes?
No. Most of our products ship via UPS, FedEx, or freight carriers and cannot be delivered to P.O. Boxes.
How do I know if a product is in stock?
Most products listed on our website are in stock or available to order directly from the manufacturer. If an unexpected inventory issue arises, we'll contact you right away with an updated timeline and available options.
What happens if my item is out of stock?
If an item becomes unavailable after your order is placed, we'll notify you as soon as possible. You'll have the option to wait for the item, choose an alternative product, or receive a full refund.
Can I cancel my order?
Yes, provided your order hasn't already shipped or entered production. Please visit our Order Cancellation Policy page for complete details.
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout. Financing options may also be available on select products. For larger commercial purchases, wire transfers can be arranged by contacting info@cultivasupply.com.
Is my payment information secure?
Absolutely. Every transaction is protected with SSL encryption, and payments are processed through trusted, PCI-compliant payment providers. We never store your full credit card information.
Will I be charged sales tax?
Sales tax is calculated automatically at checkout where required by law based on your shipping address.
Are you an authorized dealer?
Yes. We only sell products from authorized manufacturers and distributors, so you can shop with confidence knowing your purchase is backed by a valid manufacturer warranty.
I can't find the product I'm looking for.
Let us know what you're searching for. We may be able to special order it or recommend a comparable alternative. Simply email us at info@cultivasupply.com.
How do warranties work?
Most products sold by Cultiva Supply include a manufacturer's warranty. Coverage varies by brand and product, so we recommend reviewing the Warranty tab on the product page for specific details.
If you ever need assistance, we're happy to help guide you through the warranty process and work directly with the manufacturer whenever possible.
I still have questions.
We're always happy to help. Email us anytime at info@cultivasupply.com, and we'll get back to you as quickly as possible—typically within one business day.